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Pest control technician in a protective suit and respirator spraying a garden border

Our Pest Control Guarantee

Honest promises you can hold us to: if pests return within the guarantee period due to a failure in our treatment, we come back free of charge. And we explain the likely cost before any work starts.

Our Guarantee

If They Come Back, So Do We

When Urgent Pest Control treats your home or business, our guarantee is simple: if pests return within the guarantee period due to a failure in our treatment, we come back free of charge. Ask us before we start how long the guarantee runs for your treatment, and what it covers.

Results also depend on proofing and hygiene. A treatment can clear an infestation, but if gaps stay open or food is left out, new pests can move in. We show you how they got in, and our guide to what attracts rats and mice helps stop it happening again.

  • Free return visit if our treatment fails
  • Follow-ups included for rats and mice
  • Clear advice on cost
  • In addition to your legal rights

Our Promises

Simple commitments that apply to every job, whether it’s a single wasp nest or a full rat treatment.

Treatment Guarantee

If pests return within the guarantee period due to a failure in our treatment, we come back free of charge.

Clear Advice On Cost

Prices depend on the pest, the property and the time of the visit. We explain the likely cost before any work starts.

Free Advice By Phone Or WhatsApp

Call or WhatsApp a photo and we’ll tell you what you’re likely dealing with and what to do next.

Follow-Ups Included

Follow-up visits are included for rats and mice, so we can check bait, remove bodies and confirm activity has stopped.

Pet-Safe Where Possible

We choose pet-safe treatments where possible and tell you exactly how to keep children and pets safe.

Honest Advice

If a problem doesn’t need treatment, such as a bumblebee nest that will die off on its own, we’ll tell you.

Straight Answers

We’d rather be clear now than disappoint you later. The full wording is in our terms and booking conditions.

Covered by our guarantee

  • Pests returning within the guarantee period due to a failure in our treatment
  • The return visit and re-treatment, free of charge
  • The inspection needed to find out why pests are back
  • Follow-up visits for rats and mice, included in the price
  • Advice on proofing and hygiene to stop it happening again

Not covered

  • New pests coming in from neighbouring properties
  • Pests getting in through gaps we recommended proofing that weren’t proofed
  • Infestations made worse by food, rubbish or clutter left accessible
  • Bait stations moved, opened or removed by anyone other than us
  • Bed bug and flea treatments where the preparation steps weren’t followed, or pets weren’t treated by a vet

Nothing here reduces your rights under the Consumer Rights Act 2015. See our terms and complaints procedure.

Making A Claim

If you see signs of pests again after a treatment, tell us straight away. There’s no form-filling and no charge for checking a guaranteed treatment.

Get in touch

Call, email or WhatsApp us with your job reference and what you’ve seen. Photos help.

01
Hands photographing a small cluster of mouse droppings on kitchen roll with a smartphone on a wooden worktop
Technician in a head torch inspecting a timber loft joist for rat droppings beside an open black bait station
02

We inspect

A technician checks for activity and looks at why the pests are back.

We put it right

If pests have returned due to a failure in our treatment, we treat again free of charge.

03
Blue-gloved hands screwing a stainless-steel mesh cover over a terracotta air brick with a cordless screwdriver
Pest control technician in a grey polo shaking hands with a homeowner in a checked shirt in a garden
04

Advice to prevent it

We tell you what proofing or hygiene changes will stop it happening again.

Testimonials

Homeowners, landlords and businesses across the East Midlands rate us 5.0 out of 5 from 194 Google reviews. Every review here is copied word for word from Google.

  • “ Amazing service, great guy would highly recommend. We have had an issue in our garage loft where rodents were getting in, I tried traps, baits blocking what I thought were entry points. All of this with no success. I called Urgent Pest Control after reading there Google reviews, Gino visited promptly to carry out a survey and set some traps, luckily whatever was in loft had left as the traps were empty after two weeks of being set. Gino returned today and installed gutter brushes and mesh. Would 100% recommend this company. Thanks again. ”
    Adam Lowe Google review · November 2024
  • “ Amazing service, Urgent Pest Control has been very helpful! He came to help the same day I contacted him on a holiday when most people don’t work. I had a problem with rodents and the work was completed fast and efficiently. All my questions were answered with ease. Gino even wrote an email that I can send to my landlord about the work that has been done in the property. Just amazing, 5 stars. ”
    Beth Derby Google review · April 2022
  • “ The guys were absolutely brilliant. They attended quickly every time, actually managing to come and do some work within 10 minutes of me calling. They were professional and knowledgeable in a horrible situation and resolved my rodent issue fully in less than 2 weeks. 100000% would recommend ”
    Lia Weightman Google review · June 2025
  • “ Gino was amazing! We had a rodent issue and he took away any rodents found. And sorted everything A to Z, this put us at ease and our kids too, who were petrified. Gino was very friendly, professional and very helpful. Would recommend to all! Thank you ”
    Deliveries 4 U Google review · November 2023
  • “ Amazing service! Having recently moved into a new house that had a rodent issue, I was really worried and overwhelmed as to what to do. Gino handled it all brilliantly. He identified the cause of the issue and took steps to prevent it from reoccurring. He also made sure to take care of the current rodents within the the house. Gino was very professional, knowledgeable and friendly. Would completely recommend! ”
    Olivia Evans Google review · August 2023
  • “ Having discovered wasps nests and heard evidence of rodents in our loft, we "accidentally" telephoned Gino on a Sunday morning and he visited us later that same day. He immediately and successfully set about solving both problems and advised us on avoiding their reoccurrence in the future. Gino has proved to be a very friendly, knowledgeable and hardworking person who we would thoroughly recommend. David and Margaret B. ”
    David Barnes Google review · September 2022
  • “ Absolutely brilliant work. Very polite and professional. He also had so much time for my son. Even showed him in the back of his van. Definitely recommend if anyone has any pests or pigeons stuck in there chimney. ”
    Nicola Google review · June 2026
  • “ I had a great experience with Urgent Pest Control. They responded quickly, showed up on time, and were extremely professional. The technician explained everything clearly, answered all my questions, and took care of the problem efficiently. I noticed a big improvement almost immediately. Their pricing was fair and the service was thorough. I would definitely recommend Urgent Pest Control to anyone who needs fast, reliable pest control service. ”
    kris jarrett Google review · February 2026
  • “ Gino responded extremely quick and visited my home within a couple of hours of my initial phone call. He got to the root problem fast and I’ve no issues since. Gino followed up with a second visit and contacted me in between to see how I was getting on. Highly recommend. ”
    Clarissa Soden Google review · September 2025
  • “ Excellent service, came out same day to help. Searched all areas to resolve the problem and to put things in place to stop them getting in. ”
    lisa lloyd Google review · September 2025
  • “ Absolutely amazing service. Returned from a long holiday to find rats had gotten into my house. These guys came the next day (I didn't call until 4pm) and did a follow up visit today. Very helpful and extremely thorough. Highly recommended ”
    Sarah Warren Google review · September 2025
  • “ Hi Gino it's been 3years since you came to place and got rid of bugs and there has been no signs since 2022. Thank you so much ”
    Corrinne Joseph Google review · March 2025

1 / 12Google reviews

Pests at home or work? Speak to a local technician on 07999 935 929 —Contact Us Today!

Guarantee FAQs

What the guarantee covers, what affects results and how to make a claim.

5.0★·194

Google reviews from homes & businesses across the East Midlands

If pests return within the guarantee period due to a failure in our treatment, we come back free of charge. The guarantee applies to the treatment we carried out, at the property we treated, for the pest we treated.

It depends on the pest and the treatment, so ask us before we start and we’ll tell you what applies to your job. For rats and mice, follow-up visits are part of the treatment: we keep checking the bait stations and traps over the course of the job, and tell you at each visit how the activity is changing.

New pests coming in from neighbouring properties or through gaps that we recommended proofing, infestations made worse by food, rubbish or clutter left out, bait stations that were moved or removed, and preparation steps that weren’t followed (for example for bed bug and flea treatments). Results depend on proofing and hygiene as well as the treatment itself.

No. Follow-up visits are included for rats and mice. Most domestic rat treatments take two to three weeks and mice one to three weeks. Proofing work is quoted separately.

No. The guarantee is in addition to your rights under the Consumer Rights Act 2015, which require our services to be carried out with reasonable care and skill and any materials to be of satisfactory quality.
Technician in blue gloves kneeling by a removed kitchen plinth, shining a torch into the void to check for mice
7 days · 6am–8pm

Book A Treatment You Can Rely On

Book a visit, get clear advice on cost before we start, and a treatment backed by our guarantee.

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Book In Under A Minute

Book A Local Pest Controller In 3 Quick Steps

No long forms and nothing to pay online. Tell us what you've found and where, and we'll hold the earliest day for you. If it's urgent — a wasp nest by a door or rats indoors — call us instead.

  • Free advice by phone or WhatsApp
  • Clear, upfront advice on cost
  • Discreet, unmarked vans
  • Rated 5.0 on Google
  1. 01

    Tap the pest

    Rats, mice, wasps, bed bugs, fleas or something else — pick what you've found.

  2. 02

    Add your address

    Start typing and pick it from the list. We hold the earliest day for you.

  3. 03

    Leave your name and number

    No payment online. We confirm, and the technician calls when they're on the way.

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