
Our Pest Control Guarantee
Honest promises you can hold us to: if pests return within the guarantee period due to a failure in our treatment, we come back free of charge. And we explain the likely cost before any work starts.
Our Guarantee
If They Come Back, So Do We
When Urgent Pest Control treats your home or business, our guarantee is simple: if pests return within the guarantee period due to a failure in our treatment, we come back free of charge. Ask us before we start how long the guarantee runs for your treatment, and what it covers.
Results also depend on proofing and hygiene. A treatment can clear an infestation, but if gaps stay open or food is left out, new pests can move in. We show you how they got in, and our guide to what attracts rats and mice helps stop it happening again.
- Free return visit if our treatment fails
- Follow-ups included for rats and mice
- Clear advice on cost
- In addition to your legal rights
Our Promises
Simple commitments that apply to every job, whether it’s a single wasp nest or a full rat treatment.
Treatment Guarantee
If pests return within the guarantee period due to a failure in our treatment, we come back free of charge.
Clear Advice On Cost
Prices depend on the pest, the property and the time of the visit. We explain the likely cost before any work starts.
Free Advice By Phone Or WhatsApp
Call or WhatsApp a photo and we’ll tell you what you’re likely dealing with and what to do next.
Follow-Ups Included
Follow-up visits are included for rats and mice, so we can check bait, remove bodies and confirm activity has stopped.
Pet-Safe Where Possible
We choose pet-safe treatments where possible and tell you exactly how to keep children and pets safe.
Honest Advice
If a problem doesn’t need treatment, such as a bumblebee nest that will die off on its own, we’ll tell you.
Straight Answers
We’d rather be clear now than disappoint you later. The full wording is in our terms and booking conditions.
Covered by our guarantee
- Pests returning within the guarantee period due to a failure in our treatment
- The return visit and re-treatment, free of charge
- The inspection needed to find out why pests are back
- Follow-up visits for rats and mice, included in the price
- Advice on proofing and hygiene to stop it happening again
Not covered
- New pests coming in from neighbouring properties
- Pests getting in through gaps we recommended proofing that weren’t proofed
- Infestations made worse by food, rubbish or clutter left accessible
- Bait stations moved, opened or removed by anyone other than us
- Bed bug and flea treatments where the preparation steps weren’t followed, or pets weren’t treated by a vet
Nothing here reduces your rights under the Consumer Rights Act 2015. See our terms and complaints procedure.
Making A Claim
If you see signs of pests again after a treatment, tell us straight away. There’s no form-filling and no charge for checking a guaranteed treatment.
Get in touch
Call, email or WhatsApp us with your job reference and what you’ve seen. Photos help.


We inspect
A technician checks for activity and looks at why the pests are back.
We put it right
If pests have returned due to a failure in our treatment, we treat again free of charge.


Advice to prevent it
We tell you what proofing or hygiene changes will stop it happening again.

Testimonials
Homeowners, landlords and businesses across the East Midlands rate us 5.0 out of 5 from 194 Google reviews. Every review here is copied word for word from Google.
1 / 12Google reviews
Pests at home or work? Speak to a local technician on 07999 935 929 —Contact Us Today!
Guarantee FAQs
What the guarantee covers, what affects results and how to make a claim.

5.0★·194
Google reviews from homes & businesses across the East Midlands

Book A Treatment You Can Rely On
Book a visit, get clear advice on cost before we start, and a treatment backed by our guarantee.
Book In Under A Minute
Book A Local Pest Controller In 3 Quick Steps
No long forms and nothing to pay online. Tell us what you've found and where, and we'll hold the earliest day for you. If it's urgent — a wasp nest by a door or rats indoors — call us instead.
- Free advice by phone or WhatsApp
- Clear, upfront advice on cost
- Discreet, unmarked vans
- Rated 5.0 on Google
- 01
Tap the pest
Rats, mice, wasps, bed bugs, fleas or something else — pick what you've found.
- 02
Add your address
Start typing and pick it from the list. We hold the earliest day for you.
- 03
Leave your name and number
No payment online. We confirm, and the technician calls when they're on the way.












